HORRIBLE customer Service
Cash automatically upgraded my free personal account--which I used to get my sisters half of the rent and my parents portion of our family cell phone bill--to a Business account with fees because, "We found use consistent with Cash for business under the Square’s Terms of Service."
I emailed their support to get this resolved. After a week and a half worth of emails back and forth, they refused to tell me why my account was upgraded and refused to reverse the upgrade.
When I asked how Im supposed to know what transactions are acceptable for personal use since they refused to answer my question (clearly our definitions of personal use dont align), they responded with:
"We will not be able to answer your question, and all we can do is merge your accounts so you have the opportunity to sign up for an account strictly for personal, friends and family payments.
We’re constantly working to improve our products and services based on the feedback and questions we receive from customers. I’ll be sure to share this with the appropriate team.
This will be the last email we will respond in regards to this topic. Feel free to let us know if there is anything else.
Ryder
Square Support"
Future Venmo User about
Cash App, v2.10.7